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About Us

We are an investment holding company specializing in software, information services, and technology-enabled services sectors.

We have an unbroken track record of over a decade in generating positive returns on each investment we have made. We pride ourselves on our extensive operational focus throughout the investing cycle, and have never incurred loss on an investment since the inception of our partnership in 2002.

We will typically invest in one or two companies a year. As a holding company, we have no fixed time horizon to our investments although typically we will realize one or two investments a year through the public or private markets.

Throughout our engagement with our portfolio companies, we seek foremost to innovate. Our principals established the first offshore call center in South Asia as early as 1998. Over a decade ago, in 2002 we pioneered offshore labor arbitrage as an equity asset class. More recently, our portfolio companies are leading "big-data" driven revolutionary advances in the business process outsourcing sector, analyzing and capitalizing on complex human behavioral patterns and business process data flows.

Value Creation

We collectively advise pools of capital that are deployed across a current portfolio of over twenty companies.

The Resource Group has a number of leading institutional investors including Pine bridge Investments. Approximately forty percent of the equity of The Resource Group is held by its partners and principals.

Since 2002, we have recorded a profit on every investment we have made. We have completed over twenty five acquisitions, over fifteen sales or mergers, and two initial public offerings for our portfolio companies.

We strive to be the equity investor of choice within the business process outsourcing sector, both in delivering strong returns on investments we make and in establishing relationships with management teams and other equity holders looking to realize liquidity.

We have completed over two dozen acquisitions over the past decade, with each one of them concluded promptly. Many of our investments are concluded on a handshake, with some of our most successful investments taking place over a business plan sketched on a napkin. Our investments are driven primarily based on a perception that we can help unlock hidden operational value within assets that we can bring under our control. We do not engage in opportunities where the primary opportunities for returns are around capital structure, accounting, or legal efficiencies.

As an active partner to our companies and management teams, TRG provides growth and acquisition capital, strategic insight, analytical and technology expertise, a global operational footprint, an international perspective, and an expansive network of relationships. We bring in management members as shareholders with incentives to grow the business, enhance its margins and create value for stakeholders.

We pride ourselves in our ability to structure creative transactions to meet the objectives of all our stakeholders – management, equity buyers and sellers, employees, and the communities that we serve.

We strive to be the equity investor of choice within the business process outsourcing sector, both in delivering strong returns on investments we make and in establishing relationships with management teams and other equity holders looking to realize liquidity.

We have completed over two dozen acquisitions over the past decade, with each one of them concluded promptly. Many of our investments are concluded on a handshake, with some of our most successful investments taking place over a business plan sketched on a napkin. Our investments are driven primarily based on a perception that we can help unlock hidden operational value within assets that we can bring under our control. We do not engage in opportunities where the primary opportunities for returns are around capital structure, accounting, or legal efficiencies.

As an active partner to our companies and management teams, TRG provides growth and acquisition capital, strategic insight, analytical and technology expertise, a global operational footprint, an international perspective, and an expansive network of relationships. We bring in management members as shareholders with incentives to grow the business, enhance its margins and create value for stakeholders.

Team

TRG's leadership comprises some of the most enterprising leaders of the corporate world. These individuals are responsible for conceptualizing and articulating goals that bring our people together in pursuit of set objectives. They lead the company with firm commitment to the values and spirit of TRG.

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IBEX Global is a leading global provider of business process outsourcing services, offering integrated BPO solutions to a diverse customer base including leading Fortune 500 technology, telecommunications, media and financial services companies. IBEX Global delivers onshore, near-shore and offshore solutions in 5 countries from 18 centers employing over 7,000 customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.

In June 2013, IBEX Global completed its successful initial public offering on the London Stock Exchange (AIM: IBEX).

brand image www.afiniti.com

Afiniti transforms the way humans interact by applying artificial intelligence to discover, predict and affect patterns of interpersonal behavior.

The principle application of Afiniti’s technology is to optimize the pairing of individual contact centre agents with customers for large enterprises. Using data obtained from Afiniti’s clients and third parties together with historical call outcome records, Afiniti’s proprietary software identifies successful patterns of communication to make better pairings of indivduals and agents. Afiniti is unique in providing such an application predicated on pairing individuals.

Afiniti led the industry with its first commercial deployment in 2009. Since then, Afiniti has optimized over 2 billion calls across 19 countries and today has over 150 programs operatingacross North America, Latin America, Europe, Africa and Asia.